IT Essentials (ITE v6.0) Chapter 9 Exam
Answers 100% 2018
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1.
Which two statements are true of a laptop
CPU when compared to a desktop CPU? (Choose two.)
§
Laptop CPUs operate at higher clock
speeds.
§
Laptop CPUs use smaller cooling devices.*
§
Laptop CPUs consume more power.
§
Laptop CPUs are interchangeable with
desktop CPUs.
§
Laptop CPUs are designed to produce less
heat. *
2.
Which laptop component makes use of
throttling to reduce power consumption and heat?
§
CPU*
§
motherboard
§
optical drive
§
hard drive
3.
Why are SODIMMs well suited for laptops?
§
They have a small form factor.*
§
They connect to external ports.
§
They do not produce heat.
§
They are interchangeable with desktops.
4.
What is a characteristic of laptop
motherboards?
§
Laptop motherboards use the same form
factors as desktop motherboards.
§
Laptop motherboards are proprietary.*
§
Laptop motherboards use standard form
factors.
§
Laptop motherboard components are
compatible with desktop motherboards.
5.
Which laptop component converts DC power
to AC power?
§
fluorescent tube
§
inverter*
§
power supply
§
backlight
6.
Where is a Wi-Fi antenna commonly located
on a laptop?
§
on an external USB adapter
§
above the laptop screen*
§
next to the keyboard
§
on the side of the laptop
7.
Which two methods can be used to configure
laptop ACPI power options? (Choose two.)
§
BIOS settings*
§
Windows Power Options utility*
§
Windows UAC settings
§
Windows AERO theme settings
§
power dial
8.
A user needs to connect a Bluetooth device
to a laptop. Which type of cable is needed to accomplish this?
§
None. Bluetooth connections are wireless.*
§
VGA cable
§
USB cable
§
EIA/TIA 232 cable
§
parallel cable
9.
A technician has installed a wireless
Ethernet card in a Windows 7 laptop. Where would the technician configure a new
wireless connection?
§
Control Panel > Networking and Sharing
Center > Set up a new connection or network*
§
Control Panel > Administrative Tools
> Services
§
Control Panel > Internet Options
§
Control Panel > System > Device
Manager
10. Which
technology provides laptops the ability to function on a cellular network?
§
mobile hotspot*
§
Bluetooth
§
infrared
§
802.11 Wi-Fi
11. A
technician is trying to remove a SODIMM module from a laptop. What is the
correct way to do this?
§
Press outward on the clips that hold the
sides of the SODIMM.*
§
Pull outward by holding the center of
the SODIMM module.
§
Apply downward force on the SODIMM
module.
§
Desolder the SODIMM module.
12. When
replacing or adding memory to a laptop, where can a technician find the maximum
amount of RAM each memory slot can support?
§
BIOS
§
System Properties window
§
POST screen
§
website of manufacturer *
13. What
should be done immediately after a CPU is latched in and screwed down to a
laptop motherboard?
§
The heat sink should be attached to the
CPU.
§
The cooling fan should be fastened to
the motherboard.
§
The power cable should be attached from
the cooling fan to the motherboard.
§
The locked down CPU should be protected
with thermal paste. *
14. Which
technology allows a mobile device to establish wireless communication with
another mobile device by touching them together?
§
Bluetooth
§
NFC*
§
IR
§
Lightning connector
15. Which
technology will allow a mobile device to share an Internet connection with other
devices via tethering?
§
infrared
§
Bluetooth*
§
near field communication
§
Wi-Fi
16. What
are two differences between an e-reader and a tablet device? (Choose two.)
§
An e-reader only supports Wi-Fi
connectivity but a tablet can support both Wi-Fi and cellular connectivity.
§
An e-reader commonly has longer battery
life than a tablet device.*
§
A tablet device is usually lighter in
weight than an e-reader.
§
A tablet device screen may be harder to
read in direct sunlight than an e-reader screen.*
§
A tablet uses an electronic paper
technology that provides better performance than an e-reader.
17. What
type of device is commonly used to measure and collect daily activity data for
achieving personal goals?
§
phablet
§
smart camera
§
fitness monitor*
§
Global Positioning System
18. A technician
has been asked to decide which laptop components should be cleaned on a monthly
basis as part of a maintenance routine. What are two examples of components
that should be included? (Choose two.)
§
exterior case*
§
keyboard*
§
CPU
§
optical drive
§
RAM
19. To
clean laptops, which two products are recommended? (Choose two.)
§
cotton swabs*
§
mild cleaning solution*
§
ammonia
§
rubbing alcohol
§
car wax
20. What
two steps must be taken before performing a cleaning procedure on a laptop
computer? (Choose two.)
§
Disconnect the laptop from the electrical
outlet.*
§
Remove all installed batteries.*
§
Wipe the surface of the touch pad.
§
Clean the screen with a cloth.
§
Insert the cleaning disk into the
optical drive.
§
Backup the registry.
21. What is
the first step in the process of troubleshooting a laptop?
§
Identify the problem.*
§
Establish probable causes.
§
Determine the exact cause.
§
Verify full functionality.
22. What is
the next step in the troubleshooting process after a solution has been
implemented on a laptop?
§
Verify the solution.*
§
Document the solution.
§
Ask the customer to explain the problem.
§
Return the device to the customer.
23. While
troubleshooting a mobile device, a technician determines that the battery is
not holding a charge. What is the next step in the troubleshooting process?
§
Implement a solution.
§
Document the findings.
§
Determine the exact cause.*
§
Verify the solution and full system
functionality.
24. A
technician notices that a laptop display appears stretched and pixelated. What
is a probable cause of this?
§
The display properties are incorrectly
set.*
§
The power management features are
incorrectly set.
§
The power inverter is failing.
§
The screen has been burned in.
§
One of the RAM modules is failing.
25. A user
with a company-issued smartphone notices that there is a gap at the end of the
device. A technician examines the smartphone and discovers that the battery is
swollen. What should the technician do next?
§
Use the smartphone until the battery is
completely discharged.
§
Clean the battery leads with baking
soda.
§
Replace the battery.*
§
Use a multimeter to see if the output
voltage is within range.
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